Privacy Policy

1. Who we are

DOM Boutique Hotel ("we", "us") operates this website and the hotel at Almirou 14, Heraklion 712 02, Crete, Greece. We are the data controller for the personal information described in this policy.

2. Information we collect

When you make an enquiry or a reservation, we collect the details you give us — your name, contact details, dates of stay, the number of guests, and any preferences or special requests.

When you use this website we also collect basic technical information, such as your browser type and the pages you visit, through cookies and similar technologies. Our Cookie Policy describes this in detail.

3. How we use your information

We use your information to answer enquiries, manage reservations, provide the services you ask for during your stay, meet our legal and accounting obligations, and — only where you have agreed — to send occasional news from the hotel.

4. Sharing your information

We share information only where it is necessary: with trusted service providers who help us run the hotel and this website, and with public authorities where the law requires it. We do not sell your personal information to anyone.

5. How long we keep it

We keep reservation and accounting records for as long as the law requires, and other information only for as long as it is needed for the purpose it was collected.

6. Your rights

Under the GDPR you may ask to see the information we hold about you, to correct it, to delete it, or to limit how we use it, and you may withdraw consent for marketing messages at any time. To make a request, contact us using the details below.

Questions about this policy? Write to us at stay@domhotel.gr, or by post to DOM Boutique Hotel, Almirou 14, Heraklion 712 02, Crete.

This is provisional template copy — final wording is to be confirmed with the hotel's legal adviser before launch.